Deborah Turner

Enthusiastic recent graduate with B.A. in General Studies andconcentration in STEM and Web Development at Southern New Hampshire University. Aiming to use my combined artistic, leadership, and web development knowledge to be a strong asset at your company.

Professional Experience

    Systems Project Analyst
    Apr 2020 - Present
  • Managed and updated the 22 Board websites for the Florida Department of Health: Division of Medical Quality Assurance.
  • Processed website requests via Helpdesk through the Kayako ticketing system.
  • Navigated various Content Management Systems including WordPress, PyroCMS, and Cascade.
  • Maintained an organized File Transfer Protocol for all Board websites.
    Regulatory Specialist II
    Jan 2019 - Apr 2020
  • Processes Certified Nursing Assistant, Registered Nurse and Licensed Practical Nurse for Multistate Endorsement licensure applications.
  • Generated written notifications regarding status changes via the Versa Regulations system.
  • Responds to written inquiries to include emails and faxed documents.
  • Prepared CNA, RN, LPN, APRN and Multistate Endorsement licensure files and supplemental documents for imaging.
  • Reviewed applications holding highly sensitive and confidential information including social security numbers, birth certificates, passports, addresses, full names, and phone numbers.
  • Reviewed applications in depth to meeting certain criteria under Florida Statutes and regulations regarding health history, criminal history and disciplinary history
  • Met application review deadlines in a high volume of applications per day. Applications can never reach more than 13 days of age
  • Kept a high level of organization with multiple tasks in one day, including organizing mail, updating applications with mailed documents, answering emails from applicants, and processing applications in a timely manner.
    Regulatory Specialist I
    Sept 2018 - Jan 2019
  • Processes Certified Nursing Assistant and Multistate Endorsement licensure applications.
  • Generated written notifications regarding status changes via the LIEDS system.
  • Responds to written inquiries to include emails and faxed documents.
  • Evaluates all documents uploaded to Axiom Pro using the online application system.

    Visual Art Instructor
  • Worked in executing a curriculum in teaching visual arts to adults with learning and developmental disabilities.
  • Followed each student’s behavior plan in order to prepare the student for daily life outside of Pyramid Studios with proper social interactions.
  • Curriculum included color theory, principles of design, and three-dimensional design.
  • Materials utilized were mainly acrylic paint, graphite, and colored pencil.
  • Remained in direct care of multiple students a day.
  • Assisted students in personal private care, feeding, and dressing of students.

    Sales Associate
  • Greeted customers in a welcome and professional fashion.
  • Designed and fabricated the current mascot and worn costume for the company.
  • Assisted in training new associates.
  • Frequently managed and updated company website with news, new flavors, and social media.

    Customer Service Representative
  • Assisted customers in placing orders through inbound calls.
  • Worked with customers through any issues, discrepancies, complaints, or problems.
  • Managed multiple calls with multi-line phones.

    Sales Associate
  • Assisted customers in solving problems with various projects in a quick, and creative manner, both in-person and using multi-line telephones.
  • Repeatedly complimented on positive attitude and smile in the workplace by both customers and employees alike.
  • Responsible for avoiding shrink by logging, and maintaining fabric samples, and fabric inaccuracies.
  • Assisted in the thorough training of new fabric cutters and cashiers on regular basis.

    Key Holder
  • Prepares daily, comprehensive, and informative reports for fellow employees to improve boutique functionality.
  • Designed and implemented Excel spreadsheets to improve time-manageability of opening associates and accuracy of The Daily Hotlist.
  • Assisted in training new associates.
  • Responsible for accurate and timely preparation of statements to assist in analyzing daily and weekly sales goals.
  • Independently opened and closed store, maintained sales records, and performed banking functions and evening deposits.
  • Consistently assists store manager and fellow employees with store displays, merchandising, and sales promotions.
  • Implemented professional education in artistic design to assist in gift merchandising, clothing color stories, and promotional display tables.
  • Professionally represented company through cheerful, helpful attitude and fashion forward attire.
    Accomplishments and Awards
  • Promotion from Sales Associate to Key Holder.
  • Highest generated sale in July 2011 of $1,199.00

    Sales Associate
  • Professionally advised customers on appropriate merchandise to meet their needs.
  • Enhanced customer service and increased profits by suggestive selling and extensive knowledge of store’s products, primarily in women’s jewelry, hair accessories, cosmetics and handbags.
  • Worked with store manager with daily closing report and daily sales reports.
  • Promoted repeat customers by establishing customer rapport.
  • Cash balance and handling with register by sales, returns, exchanges, and payments.
  • Responsible for and maintained a personal and store average dollar transaction (ADS) as well as certain units per transaction (UPT).
  • Responsible for inventory control including internal and external shrinkage and loss prevention.
    Accomplishments and Awards
  • Promoted from Sales Associate to 3rd Key
  • Considered “hard-worker” and “great salesman” by employer.


    B. A. General Studies Concentration: S.T.E.M.
  • Maintained a 3.5 GPA.
  • President’s List Fall of 2020

Relevant Coursework Taken:Web and Mobile User Experience, Web Site Design, Digital Graphic Design for Web, Advanced Digital Graphic Design for Web, Intro to IT, Experiential Learning, Technology and Society

    Associates of Arts
  • Maintained a 4.0 GPA
  • President’s List Fall of 2019, Spring of 2020, and Summer of 2020

    B.F.A Sequential Art
  • Awarded $10,000 a year Scholarship for Artistic Achievement
  • Awarded $4,000 a year Scholarship for Academic Achievement
  • Maintained 3.0 GPA
  • Frequently managed and updated company website with news, new flavors, and social media.

Relevant Coursework Taken:Design I: Elements and Organization, Color Theory and Application, Advanced Survey of Computer Applications, Speech and Public Speaking

For a printable copy of my resume, please download here.

© Deborah Turner